FAQ (Frequently Asked Questions). Check if the answer on your question is below.
Do I need an international drivers license to drive your rental scooters?
No, not necessarily international, but we do need to see the one you have. Front and back.
Can I take a passenger?
Yes, on all of our rental scooters you can take 1 passenger. On the other hand, on our bicycles you can’t. Except for the Tandem (2 adults), the Cargo bike (1 adult and 1 or 2 children) and the Child seat bike (1 adult and 1 or 2 children).
Do I have to wear a helmet when driving a rental scooter?
Yes, a new rule (from April 2019) requires every scooter driver to wear a helmet.
What if the rental vehicle is stolen?
Well, first of all, if you listen carefully to the instructions on how you can best lock the rental vehicle, the chance of theft is minimal (3 bikes in 1 year). However, when disaster strikes, we have to take the entire deposit that was reserved for this vehicle.
Isn’t that a matter for the insurance?
No, we as a rental company are not able to insure our vehicles for more than just the legal liability. Damage and theft are therefore entirely at our own (and so also your) expense. But when paid with a credit card, you have a back-up, since most credit card companies insure their customers purchases.
I made a damage or had an accident. What should I do?
I hope you’re ok and you didn’t hurt yourself. During our opening times it is always best to immediately contact us so we can advice what to do. If we are closed and the phone is not answered, it’s best to contact the police. Especially when there is a counterparty involved. The police will always make a neutral report, necessary to recover damages.
What is the weather forecast?
Well, here is a link.